Your new company

A leading multinational insurance firm looking for a Senior Client Services professional to join the Reinsurance team in Singapore. This is a hybrid role with the flexibility to work both virtually and from the office.

Your new role

Support Claim Matters

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  Manage claims end-to-end: issue claim/cash calls per contract terms, monitor SLAs, and ensure timely reporting of major losses.
  
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  Perform quality control on claims data and reporting; identify and resolve contract drafting errors.
  
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  Analyse claims data, update outstanding reserves, and support negotiation/settlement of claims, escalating complex cases as needed.
  
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  Coordinate with internal and external stakeholders on technical matters through meetings, calls, and emails.
  
  Support Premium Matters
  
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  Track renewals and new contracts, verify terms and accounting structures, and finalise contracts for revenue scheduling.
  
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  Process premiums, accounts, and adjustments (e.g., sliding scale commissions, profit commissions) within agreed timelines.
  
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  Issue processing instructions to outsource partners and ensure accuracy; obtain Compliance and Legal approvals for third-party arrangements.
  
  Create Client Value
  
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  Build and maintain client relationships alongside Client Relationship Managers; address discrepancies and pursue timely client reporting.
  
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  Provide consultative solutions, contribute to proposals, and stay informed on market developments impacting client work.
  
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  Deliver timely, high-quality responses and insights aligned with client needs and Aon's capabilities.
  
  Develop Teams
  
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  Collaborate across teams, cover for colleagues during absences, and assist with onboarding new hires.
  
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  Share updates with Sales on renewals, reporting issues, and major developments; prepare statistics and support during peak periods.
  
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  Take ownership of personal development and contribute to team problem-solving.
  
  Enable Innovation
  
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  Participate in process improvement initiatives, testing, and automation projects.
  
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  Enhance knowledge through training and share insights to improve service standards and turnaround times.
  
  Deliver Business Results
  
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  Monitor revenue against budgets, review electronic files for accuracy, and ensure compliance with audit requirements.
  
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  Provide input on operational efficiency, maintain strict performance standards, and apply knowledge of technology and financial concepts.
  

What you'll need to succeed

• Degree or equivalent experience required, specifically in Finance, Accounting, Maths or related field
• Preferably 4 years of experience in the insurance or reinsurance industry
• Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organisation and business partners (active listening, purposeful communication & flexibility)
• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Ability to work independently and efficiently
• Ability to deliver under pressure in a fast-paced multinational corporation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.