Join a well-established organisation committed to delivering essential digital services and building strong operational resilience. You will be part of a collaborative and safety-focused environment that values innovation, integrity, and continuous improvement in delivering high-quality customer outcomes.
Your new role
As a Digital Services Analyst, you will play a key role in supporting the day-to-day operations of the Digital Service Desk. You will ensure the delivery of efficient, secure, and customer-focused IT support services, while maintaining adherence to processes, service levels, and organisational policies.Your responsibilities will include:
- Managing Digital Service Desk activities with a focus on IT support and service delivery
- Ensuring service levels (SLAs) are met and maintaining operational security
- Supporting multiple service streams to maintain call response targets
- Collaborating with team members on knowledge sharing, training, and process improvement
- Monitoring and maintaining reports, processes, and documentation
- Identifying risks and issues, escalating where necessary
- Implementing continuous improvements to enhance service efficiency
- Delivering accurate and timely support to ensure optimal customer experience
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { neuroendocrinologic: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }To be successful in this role, you will demonstrate:Technical & Professional Skills:
- Experience in IT Service Desk or Digital Support environments
- Strong understanding of ITIL processes and service delivery frameworks
- Ability to manage service requests while maintaining SLAs
- Strong analytical and reporting skills
- High level of integrity, professionalism, and discretion
- Excellent stakeholder engagement skills across internal and external teams
- Strong collaboration mindset with a focus on team outcomes
- Ability to manage sensitive and confidential information
- Commitment to continuous improvement and knowledge sharing
- Strong commitment to workplace safety and wellbeing
- Understanding of safety compliance and accountability frameworks
- Ability to contribute to a high-performing, collaborative team culture
- Competitive daily rate for a 3-month contract
- Opportunity to work within a large, enterprise-level environment
- Exposure to complex digital service operations
- Collaborative and supportive team culture
- Convenient Parramatta location
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
