General information

Country: Malaysia

Creation Date: 15-Jul-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573270

Description & Requirements

Letterhead Template - AmInvest
Job Objective:

Provide essential administrative and operational support to the sales team, to ensure efficient and smooth functioning of marketing activities within the branch. Assist in supporting the team, especially when they are out in the field servicing agents. Collaborating closely with different teams to ensure accurate and timely processing of policies and claims.

Job Responsibilities:

Marketing Support Task:

• Responsible in supporting the sales team in meeting branch motor and non-motor GWP to contribute to overall set target.
• Assist the branch marketing team on administrative duties, including resolving queries, mails, documentation, submission to HO and quote preparation.
• Handling agents queries over emails, phones and walk-ins, and troubleshooting as needed.
• Process policy for Liberty agents, where applicable.
• Handle prospect new agent walk-ins and handover to HOS / BM.
• Provide support onboarding new agents or partners by providing necessary documentation, training materials, and arranging for CPD training.
• Assist in reducing motor and non-motor outstanding debts/short payments by tracking and managing agents' bad debts.
• Responsible for pre-QA, ensure all documents are in place prior to policy issuance
• Handle claims accurately and efficiently collecting relevant information from agents, submission to claims department, tracking claim status.
• Support ISM administration.

Branch Admin Task:

• Administrate and monitor staff attendance, welfare, discipline, office administration maintenance, upkeep and security system.
• Building maintenance and facilities management.
• Branch procurement, stockkeeping and vendor handling.
• Admin reporting incl. housekeeping, groceries, server room, OSHA, licensing, fire extinguishers licensing, utility maintenance.
• Prepare HR related reports e.g., team performance report, staff turnover reports, training completion reports etc.
• Prepare regional report compilation and monthly reports to Head Office as required.

Operational Support:
• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support function.

Compliance

• Ensure consistency with enterprise risk management guidelines.
• Ensure compliance with regulations and laws.
• Ensure good corporate governance is practiced and are being exercised by the branch.
• Compliance of Customer Personal Data Protection Act