An exciting opportunity exists for an experienced Process Improvement professional to lead strategic business improvement initiatives across a large and complex organisation. This role will focus on streamlining operations, improving ways of working, reducing inefficiencies, and driving measurable business outcomes through process optimisation, technology enablement, automation, and continuous improvement practices.
Your new role
Working across a diverse stakeholder group, you will lead end-to-end process improvement initiatives from discovery and analysis through to implementation and benefits realisation. You will partner with senior leaders, subject matter experts, and multidisciplinary teams to identify opportunities for improvement and deliver sustainable business outcomes.
Key responsibilities include:
- Leading complex end-to-end process improvement initiatives across business functions.
- Facilitating workshops and engaging senior stakeholders to define issues and opportunities.
- Mapping current and future-state processes and designing practical improvement solutions.
- Identifying opportunities to leverage technology, automation, AI, and digital tools to improve efficiency.#
- Collaborating with business, technology, governance, data, policy, and change teams to deliver integrated solutions.
- Measuring and reporting on benefits, including productivity gains, risk reduction, customer/member experience improvements, and operational efficiencies.
- Developing organisational capability in process management and continuous improvement through coaching, training, and mentoring.
- Proven experience leading business process improvement or continuous improvement initiatives in complex environments.
- Strong process mapping, process analysis, and business transformation experience.
- Demonstrated ability to engage, influence, and manage senior stakeholders.
- Experience facilitating workshops and driving cross-functional collaboration.
- Exposure to automation, AI, digital transformation, or technology-enabled process improvement initiatives.
- Strong analytical, problem-solving, and benefits realisation capabilities.
- Relevant tertiary qualifications or equivalent professional experience
- Opportunity to lead high-impact organisational transformation initiatives.
- Exposure to enterprise-wide programs and executive stakeholders.
- Collaborative and purpose-driven environment.
- Hybrid working arrangements and a supportive team culture.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
