Job description

Business type
Types of Jobs - Operations

Job title
Senior Client Operations Officer, Middle Office, Investment Management Services M/F

Contract type
Permanent Contract

Management position
No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Middle Office team at CACEIS Malaysia provides critical middle office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes. The team operates within a strong control environment, delivering timely and compliant services that underpin client investment objectives.

The Client Operations Officer supports the daily execution of middle office and position keeping activities, ensuring the accurate capture, validation, and reconciliation of trades, positions, cash, and valuation data across systems. The role performs routine operational tasks, investigates and resolves data discrepancies, and collaborates with internal stakeholders to maintain operational stability, data integrity, and timely delivery of downstream reporting and client outputs.

The Middle Office (MO) team is responsible for validating, reconciling, and maintaining the integrity of trades, positions, cash balances, and valuation data across systems.
The MO team acts as a key control function to ensure operational data is accurate, complete, and timely for downstream reporting, client servicing, and regulatory purposes.
Operating in a controlled, high-volume environment, the MO team provides detection and resolution of breaks or inconsistencies arising from trading activity or system processing.
The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.
As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision-making.

Region: APAC

Working Hours: 9:00am - 6:00pm

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Supplementary Information

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Remote work
unauthorized

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Any related Bachelor Degree

Level of minimal experience
3-5 years

Experience

Minimum 1 year in relevant operational knowledge and experience.
Experience in handling operational issues, trade validation, and exception management.
Experience working with cross-functional teams such as IT, Risk, Compliance, and Business units.
Proficiency with trade lifecycle and transaction validation across asset classes.
Knowledge of data acquisition systems and upstream/downstream data dependencies.
Hands-on experience with any one the below trade and position systems such as: CTM, ALERT, Apollo, NXG and OLIS (CID, CTB)

Required skills

Familiarity with trade lifecycle processes, especially in a high-volume and time-sensitive environment, is preferred.
Basic Operational Experience: Basic experience on the business day-to-day process specifically involving accounting, portfolio reporting and database keeping.
Hands-on experience in monitoring and validating transaction that flows in financial services or related industries
Proven ability to investigate, resolve, and escalate trade anomalies and operational issues.
Exposure to trade lifecycle processes, exception management, and instruction quality controls.
Hands-on experience with any one the below trade and position systems such as: CTM, ALERT, Apollo, NXG and OLIS (CID, CTB)

Languages
English

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