The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity and a minimum monthly average quality requirement of 99%

Detailed Role & Responsibilities

Ensure to meet daily KPIs
Accountable for the success and quality of the process
Ensures that the process is followed correctly in Service Operations
Ability to learn to work with customer internal tools
Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
Flexible to work in assigned shift timings as per process requirements

Requirements

Willing to work in 24x7 environment
Ability to manage critical situations with minimum supervision
MS Office & strong keyboard skills
Good interpersonal and communication skills
Ability to perform in adverse situations
Excellent written, reading & spoken communications skills in English
Good Cognitive, Logical & Analytical skills
Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
Excellent analytical and research skills
Quick learning and understanding of complex processes
Experience with Payments Fraud & Risk (or similar programs)
Internet Savv

Employee Status : Fixed Term Contractor

Shift : Variable

Travel : No

Job Posting : Dec 08 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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