VP of Client Success

Selby Jennings Manhattan, United States

Posted 11 hours ago In-Office Job Permanent Up to USD160000 per year

Join a leading open banking and financial data connectivity company as a VP of Client Success, owning strategic banking relationships, production support, client escalations, and service delivery while partnering closely with engineering teams on APIs, integrations, cloud infrastructure, and enterprise platform operations.

Must be based in the Continental United States
10+ years of Client Success, Client Services, Technical Account Management, Production Support, or Enterprise Support
Experience troubleshooting APIs, connectivity issues, authentication issues, and data integrations
SQL experience for troubleshooting and investigation purposes
AWS and/or Microsoft Azure experience
Experience supporting cloud-hosted SaaS platforms and enterprise software products
Experience with Jira or similar ticketing and workflow management systems
Experience investigating support tickets, reviewing logs, and coordinating issue resolution
Experience owning support SLAs, support metrics, escalation procedures, and operational reporting
Strong understanding of incident management, root cause analysis, and service reliability
Experience partnering closely with Engineering, Product, Infrastructure, and Operations teams
Ability to communicate technical issues to both technical and non-technical stakeholders
Hands-on leader who remains actively involved in escalations, troubleshooting, and support operations rather than acting as a pure people manager
Experience supporting mission-critical production environments and highly regulated enterprise customers
Proven track record improving customer satisfaction, operational efficiency, support processes, and service delivery outcomes
Experience supporting banks, wealth managers, broker-dealers, RIAs, fintechs, or other financial institutions
Experience managing strategic enterprise client relationships and executive stakeholder
Strong background managing client escalations, production issues, and customer communications
Experience serving as the primary escalation point during critical incidents and service disruptions
Strong API and enterprise integration experience
Must be authorized to work in the United States without current or future sponsorship requirements
Company cannot provide visa sponsorship now or in the future
Financial services, banking technology, wealth technology, or enterprise software experience strongly preferred

Job ID PR/618507

ABOUT COMPANY

Selby Jennings

New York, United States

1000 Employees HR & Recruitment

We support the Financial Sciences & Services industry with talent that can truly shape the future of a business. Whether that be Quantitative Analyti...

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