Job Description



Join Financial Crime Operations as a Financial Crime Controls Consultant and play a key role in providing control reporting, process improvement, and expert challenge across two key teams. The Business Through Personal (BTP) team is predominantly focused on identifying personal current accounts that are being misused for business purposes and the up-and-coming Customer Due Diligence Validation & Outliers (CDD V&O) team will be responsible for verifying customer data input and investigating higher risk outlier data points. Working across these established and evolving operations, including supporting the continued build-out of the CDD V&O function, you will help ensure investigations, decisions and controls are robust, consistent and aligned to regulatory requirements and internal standards.



In this role, you will use your financial crime expertise to identify risks, assess control effectiveness and drive continuous improvement through quality reviews, trend analysis and constructive challenge. You will work closely with operational teams and stakeholders to strengthen processes, improve customer outcomes and embed a culture of excellence, accountability and risk awareness.



Working closely with operational teams, managers and key stakeholders, you will act as a trusted subject matter expert, providing coaching, guidance and challenge to improve investigation quality, control adherence and customer outcomes. You will support the development of processes, procedures and control frameworks, using data and trend analysis to influence positive change, reduce risk and embed a culture of excellence, learning and continuous improvement across the wider financial crime function.



This opportunity is ideal for an experienced investigator with a strong background in financial services or economic crime, exceptional attention to detail and a passion for strengthening controls through independent judgement. The successful candidate will have proven investigative experience and the confidence to challenge effectively while maintaining the highest standards of professionalism and integrity.



We are happy to consider flexible working approaches to help you perform at your best.



This is a 12-month Fixed Term Contract opportunity.



At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.



For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our
Swindon, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.



If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.




Responsibilities




What you'll be doing



In this role, you will play a key role in providing control reporting, process improvement, and expert challenge across Business Through Personal (BTP) and Customer Due Diligence Validation & Outliers (CDD V&O) teams. You will assess control effectiveness, identify risks and emerging trends and ensure decisions are robust, well-evidenced and aligned with regulatory requirements, internal policies and customer outcome expectations. You will also play an important role in supporting the continued development of the CDD V&O function.



You will use quality reviews, trend analysis and root cause identification to drive continuous improvement across Financial Crime Operations. Working closely with managers, investigators and key stakeholders, you will act as a trusted subject matter expert, providing coaching, guidance and constructive challenge to improve investigation quality, strengthen controls, reduce risk and embed a culture of excellence, accountability and continuous learning.




About you



As a minimum, you will have:

• Proven, recent AML experience within either a 1st or 2nd line function, with a strong understanding of financial crime frameworks


• Exceptional investigative skills with sharp attention to detail and sound decision-making, thriving in a fast-paced, high-pressure environment


• Demonstrable experience of designing process frameworks


• The ability to carry out data analysis and understand how to manipulate data to identify outliers in a vast dataset


• The confidence and credibility to influence at a senior level, with strong stakeholder management skills that foster effective and collaborative relationships


• Excellent written communication skills, with the ability to produce clear, well-structured reports that articulate findings and support robust decision-making

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind


• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand


• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development


• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.




Qualifications




The extras you'll get



There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata


• Private medical insurance


• A highly competitive pension to help you build a strong foundation for retirement


• Access to an annual performance-related bonus


• Training and development to help you progress your career


• A great selection of additional benefits through our salary sacrifice scheme


• Life assurance to provide peace of mind for you and your loved ones in the event of your death


• Wellhub - access to a range of free and paid options for health and wellness


• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society



We forge our own path at Nationwide.



As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.



If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.



At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.



We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.




What to do next



If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.



We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.