Customer Service Expert - Salary £26,900 to £30,742




Kick Start Your Customer Service Career with Aviva



Do you love helping people, solving problems and making things simpler for customers? We're looking for someone who enjoys building relationships, learning new things and delivering great customer service across telephone and digital channels. You don't need to know everything about our products from day one. We'll provide training and coaching to help you develop the knowledge and confidence you need.



Our standard full-time contracts are
35 hours per week , with part-time working options available. We also offer an enhanced
40-hour contract with a salary of up to £34,503 .



You'll work an allocated shift pattern between
08:00 and 18:00, Monday to Friday , and will be required to work
one shift per week until 18:00 .




A bit about the job:

You'll communicate with a wide range of customers, helping them understand their products and coaching them on how to use our online platform. You'll support customers through secure messaging, telephone and LiveChat, making their experience as simple and straightforward as possible. Our products can be technical, so there will be plenty to learn, but you'll receive comprehensive training and ongoing support. You'll also have the opportunity to challenge how we do things and contribute ideas that help shape the future of our Contact Centres.

Skills and experience we're looking for:

• A great phone manner, with strong listening and questioning skills and the ability to build rapport and show empathy.


• Strong problem-solving skills, with the confidence to think differently and challenge existing ways of working.


• The ability to work and learn collaboratively with others to deliver fantastic customer service.


• Confidence understanding digital platforms and coaching customers on how to use them to make things simpler and quicker.


• A positive, can-do approach, with the ability to handle difficult conversations and overcome objections.

Please note this job role is not sponsorable under the Home Office points-based system.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,900 and £30,742 (depending on hours, location, skills and experience). Our standard full-time contracts are for 35 hours per week, with options for part-time working. We also offer a 40-hour contract with an enhanced salary of up to £34,503.


• Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's).


• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.


• 25 days' holiday plus bank holidays, and you can choose to buy or sell up to 5 days.


• Aviva-funded Private Medical Benefit to help you get expert support when you need it.


• Make your money go further - up to 40% discount on Aviva products, plus other retailer discounts.


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan, and share in Aviva's success with our Save As You Earn scheme.


• Brilliantly supportive policies, including parental and carer's leave.


• Flexible benefits to suit you, including sustainability options such as cycle to work.


• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.


• We take your wellbeing seriously, with lots of support and tools available.

Take a look to learn more. Put a salary into the calculator to see what your total Aviva Reward could be.




Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.



We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least
50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.



To find out more about working at Aviva, take a look here .



We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email
Soubhagya Laxmi Birat at soubhagya.birat@aviva.com .