Not your everyday company



Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.



At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.



Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.



We're built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.



As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.



Awarded 'best workplace'



Best Workplace and Best-Led Company by Inc. Magazine



"World Changing" by Fast Company



Recognized as a World Changing Idea by Fast Company Magazine



Ranked #1 Home insurance in America



Won best renters and homeowners insurance in America by US News, and others



Best Pet Insurance in America



Rated "Best Overall Pet Insurance" by Better Homes & Gardens



Rated 4.9 on the App Store



Among the highest rated apps of all time



What you're applying for



We're looking for a CLX Property Advocate to help our UK customers through some of the most stressful moments they'll face as policyholders. You'll join our Claims Experience team and own property claims from first report to resolution, keeping every interaction fast, fair, and caring. This role is remote, and you'll need to be online during UK working hours.



We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.



Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.




In this role you'll

• Handle property claims end to end across email, phone, and chat.


• Investigate and settle claims independently, keeping resolution times tight.


• Own the complex and sensitive claims where judgment, empathy, and experience matter most.


• Prioritize your daily caseload so no customer waits longer than they should.


• Partner with fellow advocates to flag edge cases and shape how we handle them.


• Spot patterns in recurring claim types and share them with the team to build smarter processes.


• Keep our tone warm and human in every conversation, especially the hard ones.

What you'll need

• Hands-on experience handling complex and large claims, preferably in property insurance


• Working knowledge of UK consumer insurance rules, including the fair treatment of customers


• Strong written and spoken English, with the ability to explain a complex claim simply


• A customer-first mindset, plus the empathy and patience to stay steady when someone is stressed or frustrated


• Comfort in a fast-paced environment where priorities shift, and real curiosity about how AI tools can sharpen your work


• A CII qualification, complex building claims experience, or time at a digital-first insurer (a bonus, not a must)


• Ability to work in a remote environment

Things to know...



Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.