Job Description

As a Product Delivery Manager - Public Cloud SRE within our global SRE and operational excellence organization, you lead the transformation of multi-cloud service platforms to improve reliability, change safety, operational efficiency, and customer experience.

Leverage AI-enabled delivery and operations insights to increase throughput and predictability-accelerating planning, reducing delivery friction, improving decision quality, and shortening time from prioritization to measurable outcomes.

Job Responsibilities

• Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes.
• Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through.
• Manage the reliability investment portfolio through delivery-sequencing work, resolving dependencies, and ensuring the highest-impact initiatives land predictably.
• Ensure SLI/SLO implementation is delivered end-to-end (instrumentation, measurement, reporting) with consistent execution and adoption across clouds.
• Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.
• Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).
• Deliver systemic remediation outcomes by translating incident/ticket/telemetry insights into funded, executed fixes that remove repeat failure modes and bottlenecks.
• Ensure operational readiness and change safety requirements are executed in delivery workflows, improving release outcomes and reducing change-related incidents.
• Drive delivery of observability improvements (metrics/logs/traces coverage, alert quality, dashboards) that improve signal quality and operational decision-making.
• Deliver measurable automation and toil reduction, increasing self-service and reducing tickets/pages and manual operational work.Leverage AI to increase delivery efficiency and predictability (faster synthesis of multi-source inputs, risk/dependency visibility, reduced reporting overhead, quicker insights-to-actions) and partner with risk/control teams to support control requirements and evidence, with partial accountability for outcomes.

R equired qualifications, capabilities, and skills

• Equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Deep experience in multi-cloud platforms, infrastructure services, automation, and operational tooling.
• SRE domain expertise: SLIs/SLOs, error budgets, observability, incident/problem management, operational readiness, and reliability analytics.
• Proven transformation leadership across matrixed, global organizations; strong executive communication and stakeholder influence.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.