Senior Compliance Manager

West Kent (London commutable)

Hybrid (2 days per week in the office)

Permanent

£80k - £90k

cer Financial are working alongside alongside a retail bank, who are based in Kent. They are seeking a Senior Compliance Manager to work with them on a permanent basis.

The responsibilities will include:

1. Acting as a key contact for regulators and law enforcement agencies under delegated authority, coordinating information requests and supporting the preparation and submission of regulatory reports.
2. Monitoring regulatory developments, assessing their impact on the Bank and supporting the implementation of regulatory changes.
3. Providing practical compliance advice and guidance to business areas on regulatory requirements, internal policies, procedures and business initiatives.
4. Supporting the development and continuous improvement of the Bank's compliance strategy, ensuring emerging regulatory and conduct risks are effectively identified and managed.
5. Delivering a risk-based compliance monitoring programme, identifying areas for improvement, agreeing remedial actions with stakeholders and promoting fair customer outcomes.
6. Supporting the delivery and monitoring of mandatory compliance and regulatory training across the organisation.
7. Assisting with regulatory engagement, including information requests, inspections, supervisory visits and the tracking of resulting actions.
8. Reviewing and approving financial promotions where delegated, ensuring communications remain compliant with regulatory requirements and recommending changes where necessary.
9. Supporting the Product Risk Framework by facilitating product reviews, assessing customer outcomes, operational effectiveness and regulatory compliance.
10. Maintaining compliance policies, procedures and records, ensuring documentation remains accurate, up to date and aligned with current legislation and regulatory expectations.
11. Preparing compliance management information (MI) and reports for senior management and governance committees, highlighting emerging risks, breaches, control weaknesses and monitoring the completion of agreed actions.
12. Overseeing complaints monitoring, providing guidance to business areas and analysing complaint trends to identify root causes, conduct risks and opportunities for improvement.
13. Supporting the Bank's compliance with the Senior Managers and Certification Regime (SMCR) and Conduct Rules.

The successful candidate will need:

1. Significant compliance experience within a retail financial services environment.
2. Strong knowledge of PRA and FCA regulations and compliance monitoring.
3. Experience supporting regulatory engagement and implementing regulatory change.
4. Previous experience reviewing financial promotions in a regulated environment.
5. Understanding of operational risk, governance and controls within a bank.
6. Experience supporting MLRO or financial crime compliance activities.
7. Knowledge of risk management principles and financial crime.
8. Graduate calibre, with relevant industry or professional qualifications desirable.
9. Legal experience and knowledge of the third sector would be an advantage.