CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Job Title:

Process and Knowledge Manager

About the Role

As a CBRE BSO Process and Knowledge Manager you will act as a key partner, supporting transformation programs across Transaction Accounting and Finance and Accounting. Drive operational excellence, enhance transparency, and connect cross functional teams with the goal to improve process performance through initiatives participation and coordination.

What You'll Do

• Actively contribute to the execution of improvement and transformation initiatives, collaborating with cross-functional teams to optimize business processes and outcomes.
• Develop and maintain knowledge management framework and with partnership of global knowledge management teams.
• Work closely with process owner and delivery team to redesign the business process leveraging CBRE available tools.
• Build and sustain strong relationships with internal clients and platform teams to ensure alignment and transparency across initiatives.
• Successfully complete improvement projects within Transaction Accounting and OTC.
• Set clear expectations and drive high delivery standards, reporting quality and stakeholder engagement.
• Partner closely with the wider service delivery leadership to identify improvement opportunities via process mapping and reviews.
• Line manage and develop a team of Experts, providing regular coaching, guidance and performance feedback.
• Develop and strengthen reporting capabilities to deliver insightful, client-focused solutions.

What You'll Need

• Strong knowledge of Finance and Accounting processes, including Transaction Accounting.
• Ability to define, develop, and maintain knowledge architecture, taxonomies, and documentation standards.
• Proven experience in process mapping, optimization, and design.
• Strong continuous improvement mindset, with the ability to identify opportunities and drive measurable outcomes.
• Experience in project management and delivery.
• Readiness to support change management and contribute to transformation initiatives, including the adoption of AI-enabled solutions.
• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
• Ability to manage cross-functional stakeholders, coordinate data collection, and translate complex information into structured frameworks.
• Positive, collaborative, and open-minded approach, with a strong team spirit.
• Bachelor's degree required, with a minimum of 3 years of relevant experience in process improvement, project support, finance, or accounting.
• Proficiency in Microsoft Office Suite; experience with AI tools and Power BI is highly desirable.
• Knowledge of and practical experience with data visualization tools is considered a strong advantage.

Company benefits and perks:

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure (do not change this)

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

If you have any queries/concerns regarding the transparency of the CBRE recruitment process, please contact us directly at EUPayDirectiveSupport@cbre.com.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to sex, sexual orientation, gender identity, or any other protected characteristic. We actively promote diversity.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.