You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

• Responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team
• Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients
• Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team's continued development
• Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
• Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
• Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.
• Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
• Proactively address clients' needs and address complaints that may be escalated to you.
• Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
• Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
• Foster a strong relationship with Business Development to support proactive client management for assigned clients

Job Category:
Call Centre

Posting End Date:
30/12/2024