Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Chargeback Officer is responsible for managing credit card dispute cases and ensuring timely and accurate resolution in compliance with card scheme rules and regulatory requirements.

Key Responsibilities

• Handle end-to-end processing of credit card dispute and chargeback cases.
• Investigate disputes by reviewing transaction details, supporting documents, and customer claims.
• Ensure all cases are processed accurately and within stipulated turnaround times.
• Prepare and submit chargeback documentation in accordance with card scheme rules.
• Monitor case progress and follow up with relevant parties, including merchants, customers, and internal teams.
• Maintain proper documentation and records for audit and compliance purposes.
• Manage cases escalated to the Financial Markets Ombudsman Service with professionalism and accuracy.
• Ensure adherence to regulatory requirements, internal policies, and operational guidelines.
• Perform reconciliation tasks and maintain accurate general ledger entries.
• Handle correspondence with customers and merchants.
• Support continuous improvement initiatives to enhance process efficiency and reduce processing time.
• Perform ad-hoc assignments or tasks assigned by Team Leader or Unit Head.

Job Requirements

• Bachelor's degree or equivalent qualification in Finance, Business, or related field.
• Basic knowledge of card scheme rules and dispute management processes is an added advantage. Fresh graduates are encouraged to apply.
• Strong analytical and problem-solving skills.
• Good attention to detail, with the ability to multitask, meet deadlines, and handle high-volume workloads.
• Good communication skills in English (both written and verbal).
• Strong interpersonal skills and the ability to work effectively both independently and as part of a team.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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