Job description

Mission: Lead the end-to-end service strategy for strategic enterprise accounts - from solution design to scaled success, ensuring premium onboarding experience and long-term client value realization.

Key Responsibilities:

1. Strategic Solution Consulting - Serve as a trusted advisor to enterprise clients; translate complex business requirements into tailored serviceframeworks, define SLA architectures, and set customer success metrics

2. Complex Delivery Leadership - Own the critical path from business needs to product implementation; steer integration troubleshooting, manage escalations, and drive seamless go-live for high-stakes deployments

3. Cross-org Orchestration & Influence - Function as the primary client escalation point; mobilize and align senior stakeholders across Product, Engineering, Sales, and Operations to resolve systemic issues and remove blockers

4. Service Excellence & Team Enablement - Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization

Job Requirement

- At least 4 years and above experience in enterprise customer success, solution consulting.

- Native or near-native English fluency, conversations and navigate complex commercial negotiations independently

- Deep product acumen with the ability to architect end-to-end solution workflows; comfortable translating technical constraints into business trade-offs

- Strong stakeholder management and executive presence; proven ability to influence without authority and drive consensus across distributed teams

- Mentorship mindset with experience scaling team capabilities and contributing to service methodology development