Job Description

*This is a Disability Hiring position. Candidates will be required to provide a Certificate of Disability during the interview process.
*This is a fixed-term contractor position.

The New Accounts team plays a critical role in acquiring high-quality Card Members while ensuring compliance with applicable laws, regulations, and internal policies. The team is responsible for supporting the end-to-end card application process, including document handling, data management, and operational support, to ensure accurate and timely card issuance and an excellent customer experience.

Responsibilities

Administrative and operational support for the New Accounts Process:

• Opening, sorting, and processing incoming application documents
• Scanning, indexing, and maintaining application records and related documents
• Data entry and verification of applicant information
• Preparation and management of mailing and card delivery-related requests
• Coordination with internal departments and external vendors regarding application processing
• Responding to inquiries related to the New Accounts Process
• Maintaining and managing original application documents
• Other ad-hoc administrative and operational support tasks

Qualifications

• Basic skills in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  (Excel skills such as Pivot Tables, Access, functions, and data management experience are preferred)
• Business-level typing speed
• Strong communication skills
• Accuracy in processing tasks while adhering to applicable laws, regulations, and internal policies
• Team player
• Strong sense of responsibility and accountability to see tasks through to completion
• Ability to adapt to changes in procedures and operational rules
• Ability to analyze processes, identify improvement opportunities, and solve problems
• Native Level of Japanese language

Employment eligibility to work with American Express in Japan is required as the company will not pursue visa sponsorship for this position.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.