The Professional Services Team is looking for an initiative-taking and results-driven Project Manager to lead the successful delivery of Basware software solutions and services for our global customers. We are seeking an experienced and customer-focused Project Manager who can effectively plan, coordinate, and execute end-to-end implementation projects. The ideal candidate will combine strong project governance, stakeholder management, and delivery discipline to ensure each engagement achieves its desired business outcomes-on time, within scope, and within budget. You'll be responsible for aligning customer expectations with Basware's delivery methodology, driving execution excellence, and ensuring a smooth transition into steady-state operations.

In this role, you'll work as part of an international delivery team, managing cross-functional resources, coordinating with Sales, Solution Consultants and Solution Architects, and maintaining close alignment with Product and Customer Success teams. You'll act as a trusted customer advocate, ensuring that client needs are understood, communicated, and addressed throughout the project lifecycle. With a customer-first mindset, you'll

champion value realization, proactive communication, and continuous improvement- helping customers achieve success while strengthening long-term relationships with Basware

Key Responsibilities

• Lead end-to-end delivery of Basware implementation and integration projects ensuring they are completed on time, within scope and budget.
• Act as the primary customer contact during project execution, building trust and ensuring alignment with client goals.
• Develop detailed project plans, manage schedules, track milestones, and report progress to internal and external stakeholders.
• Identify risks early, develop mitigation plans and manage issues to maintain the project health.
• Monitor project financials including budgets, forecasts, and margins: ensure adherence to the contractual terms.
• Ensure projects meet internal audit requirements, and compliance standards.
• Work closely with solution consultants, solution architects, customer support and customer success teams to ensure a seamless handover to operations.
• Contributes to refining project delivery methodologies, standardized templates, and best practices across the professional services organization.

*Flexible shift timings*

• Bachelor's degree in engineering, Information Technology/Computer Science, Business, or related field; a Master's degree is a plus.
• Strong understanding of project management methodologies, governance frameworks and delivery best practices in a SaaS or enterprise software environment.
• Demonstrated experience (at least 5-8 years) in managing end-to-end implementation projects, preferably in finance automation, ERP or enterprise solutions.
• Project Management Certifications (e.g., PMP, PRINCE2, Agile) are highly desirable.
• Strong customer advocacy and relationship management skills, with a track record of driving customer satisfaction and adoption
• Excellent communication, presentation and problem-solving skills with the ability to influence cross-functional teams.
• Experience working in a global delivery model, collaborating across time zones and cultures.
• Experience with AI tools, frameworks, or applications is considered a strong asset.

We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We encourage growth in this area and provide opportunities for experimentation and learning.