Join a leading global asset management firm and play a key role in delivering outstanding service to investors and pension clients. This is an excellent opportunity for a client-focused professional who enjoys working in a fast-paced environment and building long-term relationships with clients.

• Act as a primary point of contact for clients across various communication channels, including phone, email, and in-person interactions.
• Respond to enquiries relating to investment accounts, transactions, service requests, and general account administration with professionalism and efficiency.
• Manage client communications and case escalations, ensuring issues and complaints are resolved effectively and within service standards.
• Monitor and follow up on outstanding documentation or incomplete applications to ensure a smooth onboarding and servicing experience.
• Support day-to-day operational processes and administrative activities to facilitate seamless client service delivery.
• Consistently achieve service level targets, turnaround times, and quality standards while maintaining a strong attention to detail.

• Bachelor's degree in Business, Finance, Communications, or a related field.
• At least 3 years of experience in client servicing, customer support, operations, or investor services within financial services.
• Exposure to mutual funds, asset management, pensions, or wealth management products would be advantageous.
• SFC and/or MPFA licensing is preferred, or willingness to obtain the relevant qualifications shortly after joining.
• Demonstrated ability to manage client interactions across multiple service channels, including telephone, email, and face-to-face meetings.
• Strong customer-first mindset with a passion for delivering high-quality service and enhancing the client experience.
• Excellent communication skills in English, Cantonese, and Mandarin, both written and spoken.
• Ability to multitask, prioritise competing demands, and perform accurately under pressure.
• Strong analytical, problem-solving, and stakeholder management capabilities.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Team-oriented, adaptable, and proactive, with a commitment to continuous improvement.
• Knowledge of Hong Kong investment, pension, MPF/eMPF, or wealth management operations would be a plus.

• Opportunity to join one of the world's largest and most respected asset managers.
• Collaborative and stable working environment with strong training and development support.
• Exposure to a broad range of investment and retirement solutions.
• Competitive compensation package and clear career progression opportunities.