Front Office Application Support - Investment Bank

Posted 2 days ago Permanent Competitive

Investment Bank
Financial Services
Competitive Salary

About the role
Provide application support and production management for business-critical electronic trading, market connectivity, pricing, and execution platforms across APAC financial markets. Partner closely with front-office users, including traders, sales teams, and business stakeholders, to ensure the smooth operation of trading systems and timely resolution of production issues.

Key responsibilities

Investigate, troubleshoot, and resolve functional and technical incidents, coordinating with local and global technology teams where required.
Manage and track production issues, service requests, and change activities, ensuring effective communication and prompt delivery of solutions.
Participate in business initiatives, market and exchange-driven changes, system enhancements, and platform upgrades.
Perform testing, release validation, and deployment activities for trading and business applications.
Monitor system health, performance, and operational stability, proactively identifying and mitigating potential risks.
Follow established incident, problem, and change management processes in line with IT service management best practices.
Maintain support documentation, operational procedures, and knowledge repositories.
Participate in rotational shift coverage, including occasional weekend and public holiday support as required.

About you

Understanding of capital markets, electronic trading environments, or financial products.
Experience supporting business-critical applications in a production environment.
Familiarity with system monitoring, incident management, and operational support practices.
Good knowledge of Linux/Unix operating systems.
Scripting or automation experience using Python and/or Shell scripting.
Strong analytical and problem-solving skills with the ability to work effectively under pressure.
Proactive, self-motivated, and results-oriented mindset.
Strong communication and stakeholder management skills.
Ability to work collaboratively across business and technology teams.
Fluent in English.
Degree in Information Technology, Computer Science, Engineering, or a related discipline.
1-3 years of experience in application support, production support, trading technology support, or financial systems support.

Job ID a4VQ8000005i8mzMAA

ABOUT COMPANY

TEKsystems Hong Kong

Hong Kong

HR & Recruitment

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6,000 clients across North America, Europe and Asia Pacific.

As an industry leader in talent services, we work with progressive leaders to drive change. That’s the power of true partnership.

TEKsystems is an Allegis Group company.

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