Summary
We are seeking an experienced Business Analyst to drive business improvement, digital transformation, and operational enhancement initiatives within the insurance industry. This role will work closely with business, operations, technology, and external vendors to analyze processes, gather requirements, support solution implementation, and ensure successful project delivery. The ideal candidate will possess strong stakeholder management skills, hands-on business analysis experience, and a proven track record of delivering transformation projects from requirements gathering through implementation.

Key Responsibilities

• Analyze business processes, customer journeys, and operational workflows to identify opportunities for service enhancement, digitalization, automation, and operational efficiency.
• Gather, document, and validate business requirements, user stories, process maps, gap analyses, and functional specifications.
• Conduct impact assessments and recommend solutions aligned with business objectives and regulatory requirements.
• Develop, organize, and maintain business knowledge repositories, including operating procedures, service guidelines, FAQs, and process documentation.
• Partner with Operations, Customer Service, Technology teams, and external vendors to gather requirements, facilitate workshops, and drive project decisions.
• Lead stakeholder discussions, requirement walkthroughs, and solution reviews to ensure alignment across business and technical teams.
• Prepare and review UAT test scenarios and test cases, coordinate testing activities, track defects, and support issue resolution.
• Support system implementation, deployment, user training, change management, communication planning, and user adoption activities.
• Analyze operational data and business performance metrics to measure project outcomes and track expected business benefits.

Requirements

• Bachelor's degree or above in Business Administration, Information Systems, or a related discipline.
• Minimum 4 years of Business Analysis experience, preferred to be within the insurance industry.
• Proven experience managing projects through the full lifecycle, from requirements gathering and solution design to implementation and post-launch support.
• Strong stakeholder management, communication, facilitation, and problem-solving skills.
• Demonstrated experience coordinating cross-functional teams and delivering business and technology initiatives.
• Experience in AML operations, risk management, workflow automation, or digital transformation projects is highly preferred.
• Experience in vendor evaluation, RFP preparation, and solution implementation is an advantage.
• Exposure to AI-related initiatives or technology projects is preferred.
• Strong analytical mindset with the ability to translate business needs into practical solutions and measurable outcomes.