Discover your dream Career
For Recruiters
Morgan McKinley - Hong Kong

Senior Manager, Customer Transformation (AI), Insurance

Morgan McKinley Hong Kong
Posted 3 days ago Permanent Competitive

Senior Manager, Customer Transformation (AI), Insurance

Job Responsibilities

Core Executive Role
  • Define AI Strategy: Architect the enterprise-wide AI and analytics roadmap for insurance marketing.
  • Lead Transformation: Drive the cultural and technological shift from legacy processes to data-driven automation.
  • Own ROI Delivery: Accountable for financial returns on all AI products and analytics investments.
  • Manage Stakeholders: Align C-suite executives, marketing teams, actuaries, and IT on AI initiatives.
Marketing AI & Analytics Responsibilities
  • Optimize Acquisition: Build predictive models to reduce Customer Acquisition Cost (CAC) across digital channels.
  • Hyper-Personalization: Deploy real-time recommendation engines for tailored insurance product offers.
  • Churn Prediction: Develop early-warning AI systems to identify and retain at-risk policyholders.
  • LTV Maximization: Utilize advanced analytics to forecast and boost Customer Lifetime Value (LTV).
  • Next-Best-Action: Implement machine learning to guide agents on the optimal next step for prospects.
Data & Digital Transformation Leadership
  • Modernize Tech Stack: Oversee the migration from legacy data warehouses to scalable cloud AI platforms.
  • Data Governance: Establish strict data privacy, security, and AI ethical frameworks (e.g., GDPR, CCPA).
  • Agile Product Delivery: Lead cross-functional pods of data scientists, data engineers, and product managers.
  • Maturity Upskilling: Design programs to improve data literacy across traditional insurance business units.
  • Vendor Management: Evaluate, select, and manage external AI vendors and InsurTech partners.
Job Requirements
  • Bachelor's degree holder
  • At least 8 years of experience in advanced analytics, product or platform development with large companies
  • Well versed with various AI tools, with demonstrated ability to pioneer practical AI applications
  • Strong experience managing large-scale, cross-functional projects, with proven ability to provide thought leadership on marketing activities and customer journeys
  • Fluent Chinese and English


Job ID  JN -072026-2005154
ABOUT COMPANY
Hong Kong
48 Employees HR & Recruitment
Morgan McKinley has been successfully connecting talented candidates with career opportunities for over 30 years. It’s in our DNA to Go Beyond – above...
More Jobs From Morgan McKinley
Morgan McKinley
Senior Manager, Customer Transformation (AI), Insurance
Morgan McKinley
Hong Kong
3 days ago Full time Negotiable
Morgan McKinley
Senior Customer Data Insights Analytics Manager, FI
Morgan McKinley
Hong Kong
1 month ago Full time Competitive
Morgan McKinley
Insurance Systems Transformation Specialist (Manager grade)
Morgan McKinley
Hong Kong
1 month ago Full time HK$61k -70k pm
Morgan McKinley
Senior Business Development Manager, Life Insurance
Morgan McKinley
Hong Kong
21 days ago Full time Competitive
Morgan McKinley
Senior Business Analyst - Insurance Transformation
Morgan McKinley
Sydney, Australia
19 days ago Full time Competitive
Morgan McKinley
Senior Project Manager (Campaigns), Life Insurance
Morgan McKinley
Hong Kong
1 month ago Full time Competitive
Morgan McKinley
Marketing Manager, Bancassurance
Morgan McKinley
Hong Kong
3 days ago Full time Negotiable
Morgan McKinley
Head of Marketing - Listed Financial Institution (Fintech)
Morgan McKinley
Hong Kong
3 days ago Full time HK$71k -80k pm
Morgan McKinley
Head of Marketing - Listed Financial Institution (Fintech)
Morgan McKinley
Mongkok, Hong Kong
3 days ago Full time HKD75000 - HKD80000 per month + bonus
Morgan McKinley
Product Associate (Private Markets)
Morgan McKinley
Hong Kong
1 month ago Full time HK$61k -70k pm

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs
Cornerstone Global Partners
AI Program Manager (Insurance)
Cornerstone Global Partners
Hong Kong
Pure Hong Kong
Transformation (Insurance)
Pure Hong Kong
Hong Kong
Pure Hong Kong
Data Transformation
Pure Hong Kong
Hong Kong