Are you an experienced customer service professional looking to take the next step into banking or further develop your financial services career?This is a fantastic opportunity to join a well-established member-owned bank where members genuinely sit at the heart of the organisation.Based in Sydney CBD with hybrid working, you'll join a supportive customer service team, helping members with a variety of everyday banking enquiries across phone and digital channels.
Offering $73,000 + super, permanent full-time employment and a Monday to Friday working week, this is an excellent opportunity to gain valuable banking experience and build your career within financial services.
The RoleAs a Customer Service Consultant, you'll be a key point of contact for members, providing professional, personalised and efficient support.Your responsibilities will include:
- Providing exceptional customer service across phone, secure messaging and web chat
- Assisting members with banking products, services and everyday account enquiries
- Understanding individual member needs and providing appropriate solutions
- Helping customers navigate online and digital banking
- Taking ownership of enquiries and working towards first-contact resolution
- Managing more complex customer enquiries and complaints
- Troubleshooting issues and guiding members through banking processes
- Maintaining accurate customer records and administration
- Identifying and escalating complaints, incidents or potential risks where required
- Working within relevant banking, privacy, risk and regulatory requirements
- Contributing ideas to improve processes and the overall member experience
- Previous customer service, contact centre or phone-based experience
- Banking or financial services experience highly regarded
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Confidence handling a variety of customer enquiries and complaints
- Strong attention to detail and accurate administration skills
- Confidence learning new systems, technology and processes
- Experience with digital customer service channels would be advantageous
- A genuine desire to develop your career within banking
Hours & LocationThis is a permanent full-time position based in Sydney CBD, offering a hybrid working arrangement.You'll work full-time hours Monday to Friday on a rotating roster between 8:00am and 8:00pm.
Why Make the Move?This is more than your next customer service role. It's an opportunity to develop valuable experience within a member-owned banking environment and broaden your knowledge across banking products, digital banking, customer service and complaints.The organisation has a strong focus on its people, members and communities, with a culture centred around respect, collaboration and continuous improvement.
What's On Offer?
- $73,000 + super
- Permanent full-time position
- Sydney CBD
- Hybrid working
- Monday to Friday
- Rotating roster between 8am and 8pm
- Supportive and collaborative team
- Valuable banking and financial services experience
- Exposure to both phone and digital customer service
- Career development and ongoing learning opportunities
- Member-focused, values-led environment
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
