Location: Melton
Roles & Responsibilities:
- Provide hands-on support, configuration, administration and maintenance for corporate business information systems.
- Manage L2/L3 incidents, service requests and problems from logging through investigation, resolution, validation and closure.
- Investigate application, server, database, interface, authentication, networking and data-quality issues using logs, monitoring, SQL and other diagnostic tools.
- Perform root-cause analysis for recurring or significant incidents and develop practical remediation and prevention actions.
- Support Microsoft Azure cloud and infrastructure services, including Azure Virtual Machines, networking, identity, security, monitoring and operational maintenance.
- Support Azure DevOps and CI/CD processes used for controlled deployment, testing and release of application changes.
- Provide operational support for integrations and data flows, including Azure Logic Apps and ETL processes, with attention to failed runs, reconciliation, controlled reprocessing and data quality.
- Work with vendors and internal technical teams to deliver product upgrades, vendor patches, application modifications, server investigations and other defined work packages.
- Plan and execute standard and emergency changes using approved change-control processes, including risk assessment, testing, implementation, rollback and post-change validation.
- Perform proactive maintenance and monitoring to reduce disruption and protect the performance, security, availability and continuity of services.
- Create and maintain configuration records, runbooks, support procedures, knowledge articles, technical notes and operational documentation.
- Provide clear advice, guidance and knowledge transfer to the Service Desk, business users and subject matter experts.
Qualifications and experience: - Tertiary qualification in Information Technology or a related discipline, or substantial equivalent technical experience.
- Demonstrated experience in application support, configuration, administration and maintenance within a corporate environment.
- Practical understanding of service management, systems development lifecycle and Agile or Waterfall delivery methods.
- Current technical certifications in Microsoft Azure, ITIL, Microsoft Power Platform or related technologies are desirable but not mandatory where equivalent hands-on experience is demonstrated.
If this sounds like you, please click 'Apply Now', or please send your updated CV to aanchal.sharma@hays.com.au
Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.#3020870
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
Boost your career
Find thousands of job opportunities by signing up to eFinancialCareers today.
