IT Operations Analyst IT Operations Analyst …

DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Last application, 11 Jul 19
GBP30500 - GBP37000 per annum + benefits
DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Last application, 11 Jul 19
GBP30500 - GBP37000 per annum + benefits
£30,500 to £37,000, and 15% shift allowance of base salary, plus employer pension contributions of up to 10% & a performance related annual bonus of up to 10% You're our first line of defense for troubleshooting.

Want to be part of something really big? If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm. Bring your BIG ideas to a MASSIVE digital challenge that will appreciate your contribution. We'd love to hear from you.

No two days are the same as an IT Operations Analyst at BPDTS Ltd. One day your focus will be on performing routine system backups and upgrades and another you'll be troubleshooting, investigating and diagnosing system faults and errors and/or escalating to your 2nd line team.

As a key part of our infrastructure community with stakes in the delivery of £billion systems and networks you'll have the opportunity to use your skills to help deliver a once in a generation digital transformation.

As we are looking for 3 people this is an opportunity for you to pay it forward and work with your friends so be sure to spread the word that we are hiring!

You and your role

You have first line application infrastructure support experience and you're keen to take on a new challenge. You'll work with and learn from experienced digital talent, and we'll help you develop your expertise across infrastructures and networks.

You will deliver by proactively monitoring live service, analysis, translation of operational requirements, troubleshooting, incident management and a range of Network and Infrastructure problem resolution.

You will partner and carry out operational reviews in order to help identify and drive business process improvements and Automation in business applications driving continuous service improvement, efficiency and outstanding customer service.

You'll be working with and Cloud (AWS and Azure) environments and traditional datacentres. You'll have the opportunity to train, develop and be mentored by peers and senior members of the infrastructure, software development and architecture community. allowing you to craft your very own career path within any one or all of those disciplines.

Please note this role is on a 12-hour shift rota pattern; each 28-day shift rota consists of 14 shifts of 12 hours in accordance with the rota.

What are we looking for?

You are a phenomenal communicator…

  • You offer best in class customer service to your service users and customers

You're a product and tech whizz…

  • You are able to provide knowledge of IT Infrastructure e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases.
  • You use technology where possible to increase efficiency.
  • You initiate improvement plans to analyse patterns and trends to drive improvements in systems, processes and services within event and incident management processes.

You're a risk detective…

  • You're comfortable as the first line of defense, responding to alerts and detecting IT service issues before users are impacted.
  • You can work with internal teams, supplier and vendor partners to provide seamless monitoring and incident resolution.
  • You will follow and support improvements in the Event Management process and monitor checks to ensure that systems are running correctly, whilst applying technical knowledge to understand end to end impacts, and escalating any issues to resolution.

You're a trouble-shooter…

  • You're great at supporting fellow shift team members in first line fault diagnosis and resolution.
  • You'll support major incident management teams and processes, coordinating and liaising with internal and external teams to minimise service impacting issues.
  • You can work with others to identify areas for improvement and simplify processes.

You're comfortable with ambiguity…

Where will you work?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital's community to make digital services quicker, simpler and more efficient for the millions of people that use them.

You'll join us in our brand new digital hub in Manchester. In Manchester we have the best of the city on our doorstep, with loads of great places nearby to meet, eat or to soak up a bit of culture. We have brilliant views over St Peter's Square, looking out over Central Library and the Town Hall. We're really handy for the train or the tram, and we have a basement level lock up (with showers) for your bike.

What's our offer?

  • We'll reward you with a very competitive salary of up to £37,000
  • You will be eligible for a pension with employer contributions of up to 10%
  • We can offer you a performance-related annual bonus of up to 10%
  • We'll help you balance your life and work
  • We'll give you a generous leave allowance, and you can buy and sell extra days

We also offer much more as part of a flexible benefits package - including a cycle to work scheme and lots of family friendly perks - which can be tailored to your lifestyle.

Building our future

We believe the work we do really matters, so we're serious about investing in you.

You'll have access to a huge suite of training and learning opportunities to complement the new skills you'll acquire on the job. You'll get the chance to share knowledge with colleagues from across our digital communities, and to grow your skills through our coaching and mentoring programmes.

Hit APPLY for more information and to continue your application on our careers site.