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Customer Care Representative (Dutch Speaker)

Ria Warsaw, Poland
Posted 2 months ago Permanent Competitive
Ria Money Transfer is seeking an enthusiastic and dedicated Dutch Speaker Customer Care Representative to join our team in Warsaw, Poland. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Responsibilities
Responsibilities:
  • Respond promptly and professionally to inbound calls, emails and chats from customers regarding their transactions, needs, or issues.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions.
  • Build and maintain strong relationships with customers and colleagues based on trust and reliability.
  • Utilize company software and tools effectively to assist customers and maintain accurate records.
  • Adhere to departmental metrics and goals while consistently delivering excellent customer service.
  • Make appropriate product or service recommendations based on customer needs.


Qualifications
Qualifications:
  • High school diploma or equivalent (college education preferred).
  • Minimum of 1-2 years of experience in customer service or call center roles.
  • Proficiency in MS Office and internet navigation.
  • Strong verbal and written communication skills.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with attention to detail and problem-solving skills.
  • Fluent English and Dutch; additional languages such as Polish, French, German, Ukrainian, Turkish, and Russian are a huge plus.
If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, apply for this exciting opportunity and let's talk!
Job ID  300000165382668
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