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Client Case Executive

Sterling Subang Jaya, Malaysia
Posted 24 days ago Permanent Competitive
Client Case Executive
We have great people here and are looking for more. Come join us - you will love it!

Position Purpose Statement
Client Case Executive, you will act as a liaison to ensure that the background check process runs effectively by supporting the end-to-end process, preventing potential problems, troubleshooting, and resolving complications. The Client Case Executive plays a key role in support of delivering a world-class service to our clients.

The nature, scope and tasks of this position
• Project manage each client account as per the Service Level Agreements (SLA's).
• Review documentation received and proceed with Check for completeness per the requirement of the client - includes creating elements/ cases accurately as per the defined client guidelines.
• Verify the quality of completed elements/ cases, before closure
• Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis
• Engage internal teams on client / candidate enquiry per needs
• Prepare report on client cases and track the movement and closure of cases
• Other duties as assigned by Sterling.

Required Skills/Related Knowledge & Experience
• English proficiency is a must (written and communication)
• Intermediate to advanced computer literacy - Microsoft Office
• Quality focus and documentation skills is a must
• Good skills around attention to detail, multi-tasking skills, good time management

Follow us:
www.instagram.com/sterlingcheck
www.linkedin.com/company/sterlingcheck
www.facebook.com/SterlingCheck/

Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Job ID  R8540
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