Team Leader (BPO - Video Content) Team Leader (BPO - Video Content) …

Cognizant
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Team Leader (BPO - Video Content)
Day to Day Responsibilities
  • Ensuring work schedule adherence and SLA achievement on a daily, weekly & quarterly basis.
  • Assigning and allocating work between team members to ensure effective load balancing.
  • Managing both internal (quality, training and corporate teams) and external (client) stakeholders.
  • Weekly meetings with the team regarding process status, results, health and other relevant subjects
  • Creating weekly, monthly & quarterly reports on project development, timelines, and results.
  • Ensuring proper adherence to client standards in the process, including but not limited to policy updates
  • Preparing presentations by collecting, analyzing and summarizing information and trends
  • Cooperating with the hiring team in performing candidate interviews to select the best candidates for the Operation and performing oral language validations
Language
  • English / Indonesian
Experience
  • Minimum of 2 year of relevant experience (team leading/ team supervising in terms of quality and/or process knowledge + client-facing experience)
  • Previous experience working in multi-cultural and multilingual operations for international clients
Soft skills
  • Excellent organizational skills and a detail-oriented and analytical approach to problem solving
  • Excellent communication (verbal and written), including the ability to clearly communicate in a dynamic environment across all levels
  • Excellent work ethics and the ability to work independently
  • Able to adapt quickly to changes in workflows, such as updates in policies and guidelines
  • Able to prioritize and manage tasks efficiently
  • Understanding of departmental policies and procedures
Technical Skills
  • Moderate using Google products, including Gmail, Calendar or Google Drive
  • Experience with confidential information collection and management (preferable)
  • Experience in training, customer service, workflow management, reporting, handling SLAs, coaching and appraisal (preferable)

Cognizant logo
More Jobs Like This
See more jobs
Close