Service Desk Analyst - Mandarin Language Proficiency

Role: Service Desk Analyst
Location: Cyberjaya, Malaysia
Experience: 2-8 years
Language: MANDARIN
Hire Type: Fixed Term Contract direct with Cognizant
Contract Duration: 12 Months (Renewable)
Shift Timings: ROTATIONAL - 16*7 Support (6 AM to 11 PM MYT shift coverage window) - 8 hours of work in a day and 5 days in a week (which may fall under any days of the week)

Job Requirement:
Minimum of 1+ year of IT Service Desk/Help Desk experience in a 24x7 operations
Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.
Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
Network connectivity, dial up and wireless systems troubleshooting skills
Knowledge on active directory, domain controllers, password reset tools, etc.
Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
Work experience with Global clients (preferred)
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

Employee Status : Fixed Term Contractor

Shift : Day Job

Travel : No

Job Posting : Sep 21 2020

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.