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Service Delivery Manager - Finance & Accounting

Cognizant
Selangor, Malaysia
Posted 12 days ago Permanent Competitive
Service Delivery Manager - Finance & Accounting
Job Requirements:
Excellent proficiency in reading, writing, typing and speaking THAI.
Day-to-day responsibilities may include, but are not limited to:
? Understand and remain up-to-date with client's policies and guidelines
? Review user reports regarding website content
? Analyze and identify content on creator channels that is not in compliance with
requirements and flag for action in a timely manner
? Make well-balanced decisions and help resolve inquiries according to defined policies and
procedures
? Serve as an advocate for the user community
? Investigate and resolve issues that are reported on such as requests for account support and
reports of potentially abusive content
? Review the reported content within agreed turnaround times and standards of quality
? Recognize trends and patterns, and escalate issues outside policy
? Fulfill base productivity and quality requirements of the client
? Respond to user inquiries with high quality, speed, empathy, and accuracy
? Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
? Use market specific knowledge, signals, and insights to spot and scope scalable solutions to
improve the support of user community
? Identify inefficiencies in workflows and suggest solutions
? Review of sensitive content sometimes involving graphic or disturbing subject matter

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Dec 17 2020

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL35588
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