QA (BPO - Social Media) QA (BPO - Social Media) …

in Selangor, Malaysia
Permanent, Full time
Last application, 02 Aug 21
in Selangor, Malaysia
Permanent, Full time
Last application, 02 Aug 21
QA (BPO - Social Media)
Have an eye for detail and a passion for process and want to work for a global company as a Quality Audit Agent for the words best loved video-sharing website? You do? Well then, apply now and allow us to help you to develop as a specialist Quality Auditor
You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients.
These are some of the qualities and areas of interest we are looking for in our QA
Day-to-day responsibilities may include, but are not limited to:
  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting accuracy
  • Delivers "just-in-time" training to auditors on new or changing processes as well as "refresher" training on existing processes on an as-needed basis
  • Actively re-reviews accuracy audits to ensure consistency and alignment with internal standards and policies
  • Manages investigations of escalations to understand the root cause(s), especially in cases where processes are new
  • Mentors auditors on the use of audit tools and systems
  • Develops process documentation and aggregates feedback about the functionality of audit tools
  • conducting quality assurance monitors, coaching based on quality assurance monitors, and creating quality assurance reports
Basic Qualifications
  • Bachelor's Degree OR High School Diploma OR a minimum of 2 years relevant work experience
  • Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
  • Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required
  • Proficiency in Microsoft Word and PowerPoint / Google Slides / Google sheets
  • Experience in conducting agent training and delivering agent performance feedback
Professional Skills Requirements
  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
  • Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
  • Proven track record of collaborating with cross-functional groups to produce results
  • Passion for social media. Conversant with channels that provide on demand Video

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