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IT Support Technician

Ria Selangor, Malaysia
Posted 14 days ago Permanent Competitive
  • Technical troubleshooting - Windows, basic network, desktop and laptop hardware troubleshooting, printer driver installation and troubleshooting, knowledge in MAC or and Linux is added advantage.
  • Software installations - OS installations, antivirus, O365 applications, Adobe reader and other required common software's.
  • Knowledge of Active Directory, DNS, DHCP, IP Addressing, Proxy is beneficial.
  • Hardware setup - Laptop, Desktop, RAM installation, Projector, Printer, Scanner, 4G router, network equipment as router and modem, CCTV.
  • Communication skills - Fluent and polite in English, Malay and additional language is added advantage.
  • Problem solving - Quick analysis and responses is required for this role.
  • Time management - Understand time as an essence and perform duty responsibly and in timely manner.


Responsibilities
  • Handle tickets using the ticketing tool in efficient manner and provide solution in timely manner.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Providing technical support across the company.
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Take part in testing in new technology services and processes and provide feedback.
  • Basic network troubleshooting including physical cable connection to internet router switches and any other devices.
Job ID  300000126446444
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