Customer Service Executive, GSC's Customer Service Executive, GSC's …

in Selangor, Malaysia
Permanent, Full time
Last application, 14 Apr 21
in Selangor, Malaysia
Permanent, Full time
Last application, 14 Apr 21
Customer Service Executive, GSC's
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of TM Associate.
Principal responsibilities
  • The primary role of the Transaction Monitoring Executive is to rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behaviour).
  • The Analyst seeks to validate the usefulness of the alert and primarily utilizes internal system data sources to establish whether the anomalous behaviour can be allayed. If it can, the alert/case will be closed, if not the alert/case will be passed to a Level 2 for detailed investigation utilizing all internal and external sources available.
  • At level 2, the Analyst utilize all the sources systems available both internal and external by performing enhanced analysis to mitigate the risk. Basis the investigation, the alert/case can either be closed at Level 2 or will be escalated to External Investigation team (EIR).
  • The findings must be summarized in a clear and concise manner with evidences at both the levels of investigations and thus ensuring that the work is completed in accordance with established procedures and standards.

  • Ability to speak and understand English fluently.
  • Ability to write business letters and reports
  • Analytical Reasoning and logical approach
  • Ability to understand and interpret numeric data.
  • Flexibility to work shifts.
  • Ability to work under pressure
  • Ability to build rapport with people.
  • Ability to maintain focus while working with voluminous data.
  • Ability to handle varied responsibilities.
  • Investigative skills
  • Ability to make a reasoned judgment from all the facts available as to whether activity on an account warrants suspicion of criminal activity
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