Content Review with Mandarin Proficiency Content Review with Mandarin Proficiency …

Cognizant
in Selangor, Malaysia
Permanent, Full time
Last application, 02 Aug 21
Competitive
Cognizant
in Selangor, Malaysia
Permanent, Full time
Last application, 02 Aug 21
Competitive
Content Review with Mandarin Proficiency
Day to Day Responsibilities
  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client's policies and guidelines
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects
  • Willing to work on rotational shifts
Language
  • English + Mandarin
Experience
  • 0 - 12 months of professional work experience in a business process outsourcing company or comparable service environment
Soft skills
  • Ability to work independently
  • Good communication skills, both verbal and oral
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different video content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team oriented environment
  • Interested in social media and current events
Technical Skills
  • Moderate proficiency using Google products, including Gmail, Calendar or Google Drive
  • Knowledgeable with channels that provide on demand Video
  • Experience with confidential information collection and management (preferable)

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