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Content Review Analyst with Korean Proficiency

Cognizant Selangor, Malaysia
Posted 14 days ago Permanent Competitive
Content Review Analyst with Korean Proficiency
Project Process Description
The project involves reviewing content (videos/images/text) for one of the Largest Technology giant. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target

Detailed Role & Responsibilities
  • Ensure on meeting daily KPIs
  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements
Requirements
  • Excellent written, reading & spoken communications skills in required language and understanding of local culture
  • Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
  • Good communications skills (English)
  • Excellent analytical and research skills
  • Quick learning and understanding of complex processes
  • Experience with social networking (or similar programs) Internet Savvy
  • Willing to work in 24x7 environment
  • Ability to manage critical situations with minimum supervision
  • MS Office & strong key board skills
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations
  • Should be comfortable working with explicit & extremely sensitive content
Employee Status : Fixed Term Contractor

Shift : Variable

Travel : No

Job Posting : Nov 03 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL00051360661
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