Content Review - Korean Speaking Content Review - Korean Speaking …

Cognizant
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Content Review - Korean Speaking
Day to Day Responsibilities
  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client's policies and guidelines
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects
Language
  • English + Korean
Experience
  • 12+ months of professional work experience in a business process outsourcing company or comparable service environment
Soft skills
  • Ability to work independently
  • Good communication skills, both verbal and oral
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different video content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team oriented environment
  • Interested in social media and current events
Technical Skills
  • Moderate proficiency using Google products, including Gmail, Calendar or Google Drive
  • Knowledgeable with channels that provide on demand Video
  • Experience with confidential information collection and management (preferable)

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