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Content Moderation - Night Shift

Cognizant
Selangor, Malaysia
Posted 13 days ago Permanent Competitive
Content Moderation - Night Shift
As a Content Review Associate and being part of our Partner Program working on the words most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.
Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement - These are some of the qualities and areas of interest we are looking for in our prospective team members

Day-to-day responsibilities may include, but are not limited to:
  • Understand and remain up-to-date with client's policies and guidelines
  • Review user reports regarding website content
  • Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Serve as an advocate for the user community
  • Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy
  • Fulfil base productivity and quality requirements of the client
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Gather, analyse, and utilize relevant data to develop ways to improve overall user experience
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies in workflows and suggest solutions
  • Review of sensitive content sometimes involving graphic or disturbing subject matter
  • Ready to work permanently night shift
Qualifications:
  • Minimum 0 - 2 years of professional work experience
  • Diploma or Degree in any fields
  • Fluency in English
  • Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
Employee Status : Fixed Term Contractor

Shift : Variable

Travel : No

Job Posting : Jul 15 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL00049465711
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