PC Security Engineer (Japanese Speaker)

Job Description:

The role is responsible to provide IT security services to our customers.
Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents, when required
Investigate endpoint agent AV related issues reported by users.
Produce monthly security reports for the clients
Manage endpoints with DLP and ensure policies are in agreement with client
Coordinate with relevant IT personnel to ensure that all security incidents are resolved in timely manner.
Manage all customer interactions in a professional manner with a strong emphasis on customer satisfaction
Utilize internal guidelines to properly fulfil client requests and resolve incidents received via e-mail or internal ticketing systems in a timely and detail-oriented manner.
Analyse and assess security incidents and escalate to appropriate internal teams for additional assistance.
Assist customers to effectively implement corporate security policies on existing information system.
Any other related work as requested by the Lead / Head to support achievement of the department's strategies and objectives.
Must have excellent verbal/written Japanese language skill