Claims Processing Associate, Asia (Motor)

Primary Details
Time Type: Full time

Worker Type: Employee

This role is responsible for accomplishing various claims activities in managing motor related claims across Asia i.e. Malaysia, HK & Singapore. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.

Responsibilities:

• Handle and settle Motor own damage, third party property damage and windscreen claim according with QBE's guideline.
• Maintain good relationships with the policy holder, the agents, the brokers, the service providers and other internal counterparts.
• Ability to liaise and negotiate with motor repairers
• Interpreting basic policy coverage and determining if coverage's apply to claims submitted, escalating issues as needed.
• Setting reserves and settling claims in the most costs effective manner an ensuring timely issuance of disbursements.
• Identify recovery and motor salvage opportunities on claims.
• Identify suspicious or potentially fraudulent claims, notifying supervisor and arranging investigation if further action is taken.

Requirements:

• Basic knowledge of insurance in particular of motor insurance.
• Well versed with motor repair industry and understanding on repair methods
• Sound knowledge of customer management.
• Body repair, MRC, ICAR qualification will be advantageous.
• Knowledge on Merimen and policy management systems.
• Ability to speak in Cantonese will be preferred to effectively communicate with customers in Hong Kong.

Application Close Date: 29/09/2023 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.