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Team Leader

London Stock Exchange Group Kuala Lumpur, Malaysia
Posted 10 days ago Permanent Competitive
Team Leader
We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia.

Role Summary

LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The data are directly reflected in the company's core products Eikon and Workplace, which provide systematic data and services for the fixed income departments of financial institutions.

Purpose of this role is to enable LSEG to service its clients by the operational management of resources, to deliver agreed services to specification, by running the operation efficiently and by being able to absorb and handle change at a rate consistent with overall business needs. You will focus on staff motivation, development and allocation; supervising performance against tight Service Metrics timelines. Effectively handle client expectations is a key requirement. If this sounds exciting to you, apply today!

Essential Responsibilities:
PEOPLE MANAGEMENT
  • Provide leadership to a team of, typically 8 to 15 employees (performance management, staff development, succession planning, coaching and communication).
  • Recruit, manage and ensure effective training to achieve high professional operational standards.
  • Manage shifts, leave management and general resourcing within the team
  • Track performance by ensuring staff appraisals is scheduled and completed using tools approved by HR to track skills.
  • Motivate, support, and develop staff to enhance and maintain the ability to adapt to the changing requirements of a continuously evolving business environment
  • Develop staff and their skills to enhance content's profile and actively support individual career progression and development.
  • Encourage a co-operative and "can-do" attitude to enhance LSEG Data standards and performance by harnessing everyone's skills and talent.
  • Work with other teams to achieve optimum performance from group
  • Challenge your team and expect high standards, leading by example. Ensure the team is kept informed of matters which affect them and their ability to perform in their job.
  • Encourage the adoption and sustenance of a culture of accountability and collaboration within the team.

SERVICE MANAGEMENT
  • Ensure prompt and effective responses to client queries via Service Cloud, Email and RM. Ensure that the team delivers on targets around Service Handling & Quality (Metrics).
  • Ensure priority client relationships are supported and managed well. Takeover management of client relationships as required.
  • Demonstrate ownership and accountability for the data covered in markets supported and ensure constructive dialogue between the service and content production teams.
  • Maintain processes, documentation and resources which ensure on-going service and delivery per agreed business requirements and ensure the service handling analysts remain close to content production concepts and systems.
  • Work with QA, Customer Focus, and other Content Production teams to enhance the above.
  • Ensure that there is an appropriate level of product, customer, and systems development awareness to help understand the broad picture and make good decisions
  • Contribute to improvement in Production processes and provide constructive and timely feedback based on client queries received including in the DCSR forums

Qualification & Skills Required
  • Degree in Business management, Finance, Economics or any business-related courses
  • 2-3 years of experience in people management
  • Ability to collaborate across geographic locations to pursue common objectives
  • Proven examples of delivering global projects successfully
  • Customer-centric, analytical, with strong interpersonal skills
  • Ability to work independently on multiple activities, showing appropriate prioritization and customer concern skills for themselves and team.
  • Demonstrates urgency and drive
  • Experience of building up a new team is plus

LSEG is currently practicing Hybrid work model (3 days in office).

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID  R0085613
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