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Senior Process Executive

Cognizant Kuala Lumpur, Malaysia
Posted 22 days ago Permanent Competitive
Senior Process Executive
Job title - Process Executive (Korean Speaker)

Shift time: 9am to 6pm

Work location: KL

Responsibilities:
  • Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner.
  • Understanding client requirements and accurate implementing them with stringent quality parameters.
  • Handling queries/troubleshooting on assigned cases within Service Level Agreement
  • Assisting clients in image hosting and promoting dynamic campaigns
Requirements:
  • 3+ years of experience in International Technical Support /Customer Support preferably in a voice + chat support channels
  • Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per view and/or Cost Per Acquisition) will be a significant added advantage
  • Strong verbal and written communication skills in Korean & English.
  • Problem Solving and Analytical Aptitude (IQ 100 or above)
  • Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation


Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Nov 03 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL00050845114
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