For Recruiters

Senior Incident Manager, Service Operations (SNOW)

Ambition
Kuala Lumpur, Malaysia
Posted 3 days ago Flexible Permanent Negotiable
Seeking for a candidate with strong experience in Major Incident Management
  • Excellent working culture
  • Fast paced environment
  • Amazing Diversity

Our client is a corporation that challenges the status quo, appreciates a good challenge, and is always looking for new ways to improve and develop.

Key Objectives

  • Do the right thing and be bold, challenge one another, and live with integrity, all while putting the client first.
  • To make everyone feel appreciated and can reach their full potential as part of an inclusive and value-driven organisation that embraces and celebrates our unique diversity throughout our teams, business divisions, and geographies.

Key responsibilities

  • Using ITRS/Graphana and other other tools, create proactive monitoring dashboards for Enterprise Technology applications.
  • Collaborate with other domains and ET to map essential customer journeys and develop end-to-end observability monitoring dashboards.
  • Conduct an FMEA analysis for a group of applications and fix the issues using the SRE pillars of monitoring and automation.
  • Participating in CAB meetings and conducting Change Reviews and Impact Assessments.

To qualify an individual must possess:

  • Major incident management experience and intermediate technical skill sets for at least 8 to 10 years.
  • Demonstrate a thorough understanding of Microsoft Office and SharePoint.
  • Preferably with a basic understanding of the IT environment, emerging technologies, IT standards, policies and procedures, and the project management framework.
  • Excellent communicator in English, both written and verbal.

To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP 258029. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer MYR500 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.my/refer-a-friend

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Job ID  258029
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