Discover your dream Career
For Recruiters

Senior Executive, IT Service Delivery

Affin Bank Kuala Lumpur, Malaysia
Posted 21 days ago Permanent Competitive
Senior Executive, IT Service Delivery
Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

Job Responsibilities:
  • IT Secretariat

  • Organizing and managing the CTO's schedule, including arranging meetings, appointments, and travel plans.
  • Maintaining and organizing documents, files, and records related to the CTO's responsibilities. This may include technical documentation, project plans, and other relevant materials.
  • Assisting in the planning and coordination of events, conferences, and seminars that the CTO may be involved in or attending.
  • Maintaining a high level of confidentiality regarding sensitive information and decisions made by the CTO.

  • Bank PSC & SMC-D Secretariat:

  • Facilitate well-organized meetings by coordinating logistics, preparing meeting materials, and ensuring that meetings start and conclude on time.
  • Disseminate crucial information, papers, or findings during meetings to inform and engage participants.
  • Maintain accurate meeting records, including minutes, action items, and decisions, which are critical for reference and follow-up.
  • To collaborate with other presenters and team members to create cohesive and complementary presentations and ensure that meetings run smoothly.

  • Project / BAU / Initiatives Status Monitoring:

  • Provide monthly projects update to relevant parties such as Tech Risk Management team and Group PMO.
  • Obtain monthly updates of projects status and compile it into the monthly Bank PSC deck.
  • Track initiative project and Business As Usual (BAU) progress weekly, ensuring timely updates and identifying any potential issues or bottlenecks.
  • Provide weekly report to IT Management Meeting for initiative project and Business As Usual (BAU).
  • Collaborate with teams to address any challenges and maintain momentum towards organizational objectives.

  • Budget Preparation & Monitoring:

  • Develop and manage the IT department's budget, including operational and capital expenditures.
  • Forecast IT expenditures for the short and long term, considering project needs and technology upgrades.
  • Monitor and control IT costs to ensure they remain within budgetary constraints.
  • Reporting on financial performance and variances.
  • Track IT department expense against budget on a per-project and per-service basis, ensuring that resources are allocated effectively and within the approved budget amount.

Invoice Processing & Vendor Management

  • Obtain verification and review of incoming invoices for accuracy, completeness, and compliance with company policies.
  • Verify and match invoices with purchase orders and delivery receipts.
  • Enter invoice details into the FPS excel sheet.
  • Ensure accurate coding of expenses and accounts for proper tracking.
  • Investigate and resolve discrepancies between purchase orders, invoices, and delivery receipts.
  • Communicate with vendors and/or the relevant departments to resolve billing issues.
  • Coordinate with the finance department to ensure timely and accurate payment.
  • Maintain positive relationships with vendors and address inquiries related to invoices.
  • Communicate effectively to resolve billing discrepancies and payment-related issues.
  • Maintain organized and accurate records of all invoices, approvals, and payment transactions.

  • Procurement Management

  • Raise Vendor Sourcing Request / Purchase Requisition in the FPS Portal for all purchases to be made by AHIB IT Department.
  • Monitor requests status and follow up with approvers to ensure timely approval of requests in the FPS Portal.
  • Reminding AHIB IT teams on the agreements to be expired in the next 6 months for initiation of renewals.
  • Ensure procurement activities comply with organizational policies, regulations, and ethical standards.

Job Requirements:
  • Bachelor's Degree in Computer Science, IT, MIS or related fields.
  • Having relevant professional qualifications (e.g. CISA).
  • More than 3 years of relevant experience in IT Service Delivery,
  • Having knowledge of the ITIL framework and regulatory requirements on the ongoing operations of Group Technology.
Job ID  JR101361
More Jobs From Affin Bank
Affin Bank
Executive, Credit Processing
Affin Bank
Kuala Lumpur, Malaysia
26 days ago Full time Competitive
Affin Bank
Executive, Credit Processing
Affin Bank
Putrajaya, Malaysia
2 months ago Full time Competitive
Affin Bank
Vice President, Secretarial
Affin Bank
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Affin Bank
SVP, Secretarial
Affin Bank
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Affin Bank
Lead, Threat Vulnerability
Affin Bank
Putrajaya, Malaysia
2 months ago Full time Competitive
Affin Bank
Analyst, Threat Intelligence
Affin Bank
Putrajaya, Malaysia
2 months ago Full time Competitive
Affin Bank
Middleware Specialist
Affin Bank
Putrajaya, Malaysia
2 months ago Full time Competitive
Affin Bank
Customer Service Officer (Nationwide)
Affin Bank
Kuala Lumpur, Malaysia
2 months ago Full time Competitive
Affin Bank
Engineer, Network & Applications Security Engineering
Affin Bank
Putrajaya, Malaysia
2 months ago Full time Competitive
Affin Bank
Network Specialist-Cloud/VOIP
Affin Bank
Putrajaya, Malaysia
2 months ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This
Allianz
Senior Executive, IT Risk (Cybersecurity)
Allianz
Kuala Lumpur, Malaysia
Assistant Manager, IT Solutions Delivery
FWD Group Management Holdings Limited
Kuala Lumpur, Malaysia
Beyondsoft International
IT Service Management Lead
Beyondsoft International
Kuala Lumpur, Malaysia