SDM (Process Excellence) SDM (Process Excellence) …

Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
SDM (Process Excellence)
Job Description
  • Ensure process assessments leveraging process deep dive and diagnostic knowledge
  • Good knowledge around cross functional Process Map, FMEA, risk register, value stream mapping (VSM) & kaizen identification
  • Actively contributes to change implementation initiatives on the floor
  • Reports issues related to problems/opportunities to transformation leaders
  • Understanding of DMAIC & Lean methodology and the associated templates and roles and responsibilities
  • Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
  • Application of knowledge about Intelligent process automation (IPA) and its applicability in real world use cases
  • Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
  • Prepare business cases, project charters, Business Requirement Documents, (BRD) and use cases
  • Participate in exploring solutions for problems and process bottlenecks
  • Play pivotal role in executing transformation governance model to build the continuous improvement culture
  • Should deliver client presentations, business development and presales support for continuous improvement and innovation
  • Identify potential risk in the existing process. Manage a centralized risk register for the aligned process with mitigation and control plans
Profile of Desired Candidate
  • Must have project managed 5 high impact transformation projects
  • Must be Black belt certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
  • Must have experience in relevant domain & reputed KPO is preferred.
  • Must have 12 years of work experience with minimum 7 years of relevant experience
  • Must have excellent analytical, presentation & communication skill
  • Should be a self-starter
Education & Certification
  • UG - Any Graduate - Any Specialization
  • PG - Any Postgraduate
  • Black Belt Certification
  • PRINCE 2
  • PMP
  • COPC
  • ISO 13000 Risk assessment
Industry Type
  • Business process outsourcing / Information Industry

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