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Quality Analyst - Turkish Speaking

Cognizant
Kuala Lumpur, Malaysia
Posted 21 days ago Permanent Competitive
Quality Analyst - Turkish Speaking
Project Process Description

The project involves reviewing content (videos/images/text) for one of the Largest Technology giant. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target

Detailed Role & Responsibilities
  • Meet the Quality audit sampling & ensure the Quality targets are met
  • Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
  • Coaching team members based on the audit findings, their performance and compliances
  • Responsible for driving new instructions received from the clients across teams
  • To side barge and observe reviewers working on Jobs across all queues
  • To provide inputs/insights for process improvements
  • Provide floor support
  • Attend internal & external Calibrations sessions
  • Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
  • Assist on Training need analysis
  • Assist the TL/TM on bottom quartile management activities
  • Ensure on meeting daily KPIs
  • Accountable for the success and quality of the process
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
Requirements
  • 3 - 5 Years which includes a minimum of 1 years+ Quality Analyst experience
  • Excellent written, reading & spoken communications skills in Turkish Language and understanding of local culture
  • Good communications skills (English)
  • Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.
  • Should have worked in an international technical support environment, search skills, ability to approach problems logically
  • Should have experience in transaction monitoring, sampling plan etc
  • Should have conducted calibration sessions both internal and external
  • Excellent analytical and research skills
  • Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs
Employee Status : Fixed Term Contractor

Shift : Variable

Travel : No

Job Posting : Jul 28 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID  COGNGLOBAL00049966082
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