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Product Manager, Value Added Solution

Global Payments, Inc. Kuala Lumpur, Malaysia
Posted 1 month ago Permanent Competitive
Product Manager, Value Added Solution
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Primary Objective/Purpose of the Job

This position will report to Senior Manager, Digital Solutions - Asia Pacific, whose main job scope focuses on delivering value-add digital solutions covering omnichannel across ten countries (China, Hong Kong, Macau, Taiwan, Sri Lanka, Maldives, Macau, Malaysia, Singapore and Philippines). Suitable candidates will be based in Malaysia.

Responsibilities
  • Manage and define product life cycle for the responsible product suite, including but not limited to product roadmap, research, financial assessment, requirements, development, go-to-market planning, stakeholder training, product updates and improvements
  • Commercialization of Digital Solutions driving revenue objectives for the Asia-Pacific region
  • engagement with both internal and external stakeholders
    • Compliance, Legal, Finance, Credit, Operations and Marketing
  • alignment with overall corporate objectives
  • Responsible in formulation of digital solution by leveraging on
  • company's regional and global assets
  • partnership with 3rd parties
  • Managing Digital Solution lifecycle that covers minimally
  • multi-MOPs (e.g. conventional cards, alternative payment methods such as QR-based wallets, , local payment methods such as National QR frameworks, etc)
  • multi-jurisdictions (territories as mentioned above)
  • value-add-service (e.g. Loyalty/Rewards, installment, DCC, MCP, etc)
  • Support cross-functional/cross-country teams in continuous customer engagement to improve our products and enhance our value proposition in each local market
  • Organize and monitor pilots for new products and make recommendation on refining launch strategies in order to uplift performance and bring positive impact to customer experience and local market's scorecard
  • Support subject matter expertise guidance to quarterly compliance updates
  • Provide support to tender/RFP exercise within Asia-Pacific as well as global
  • Strong business acumen, leadership skills and ability to influence for results
  • Traveling to overseas as and when required

Knowledge and Skill Required
  • Minimum bachelor degree in engineering, IT or computing
  • Being a certified PMP and/or Scrum Master is a plus
  • Certifications or expertise in any programming languages is good to have
  • Experience in software development lifecycle, business and technical analysis
  • Must be fluent in English and Mandarin. Cantonese speaking is a plus

Experience
  • Minimum 8 years of professional working experience including 3 years in similar capacity Similar work experience in managing solutions/products of card-based installment payments, transactional analytics, dynamic currency conversion and multi-currency payment in both the online and offline spaces
  • Has worked in financial, banking or merchant acquiring segments
  • Has worked in highly-matrix Multi-National organizations
  • Candidates with past experience in organizations with direct schemes and wallets engagement are preferred
  • e.g. Visa, MasterCard, JCB, CUP, Alipay, Tencent
  • Experienced in using JIRA, SFDC (salesforce.com), Word, Excel, Visio, PowerPoint for requirements analysis, data analysis, presentation, and documentation
  • Strong interpersonal communications, presentation skills and excellent at rallying the team. Comfortable to front stakeholders from the top to the bottom level
  • Out-of-the-box transformational thinker, customer experience focused
  • Effective communicator with the ability to convey message clearly and concisely

Education

State the minimum level of education needed to perform the role and/or the equivalent level of experience that may be considered. Please also outline the preferred educational level for the role.
  • Minimum bachelor degree in engineering, IT or computing. Master degree is a plus;
  • Being a certified PMP and/or Scrum Master is a plus
  • Any certifications in programming languages mentioned is good to have
  • Must be fluent in English and Mandarin. Cantonese speaking is a plus

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Job ID  R0052367
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