Process Executive (Chinese Language)

Position summary:

• The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants.

• As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality requirement of 99%.

Language: Chinese

Experience : 0- 8 months of BPO experience

Requirements

• Willing to work in 24x7 environment.

• Ability to manage critical situations with minimum supervision.

• MS Office & strong keyboard skills

• Good interpersonal and communication skills

• Ability to perform in adverse situations.

• Excellent written, reading & spoken communications skills in English & Chinese.

• Good Cognitive, Logical & Analytical skills

• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)

• Excellent analytical and research skills

• Quick learning and understanding of complex processes.

• Experience with Payments Fraud & Risk (or similar programs)

• Internet Savvy

Detailed Role & Responsibilities

• Ensure to meet daily KPIs.

• Accountable for the success and quality of the process.

• Ensures that the process is followed correctly in Service Operations.

• Ability to learn to work with customer internal tools.

• Agent will also be trusted to maintain a high degree of confidentiality while meeting.

• strict deadlines

• Flexible to work in assigned shift timings as per process requirements.

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Aug 16 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.