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Process Executive - Indonesian Proficiency

Cognizant Kuala Lumpur, Malaysia
Posted 4 days ago Permanent Competitive
Job Description:
  • Understand and remain up to date with client's policies and guidelines
  • Review user reports regarding website content
  • Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy
  • Fulfill base productivity and quality requirements of the client
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies in workflows and suggest solutions
  • Review of sensitive content sometimes involving graphic or disturbing subject matter.
Qualification & Experience:
  • Fresh graduate - 6 months of professional work experience (preferable from BPO industry)
  • Diploma and above
  • Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
  • Knowledgeable with channels that provide on demand Video
  • Experience with confidential information collection and management (preferable)
  • Willing to work on 24*7 rotational shift working hour
  • Have excellent communication skills in English and Indonesian language (able to communicate like native)
About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .

Job ID  00058455641
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