PE - Content Reviewer (Mandarin)

Candidate Qualification:

• Degree or Diploma holder in any fields
• Excellent written, reading & spoken communications skills in Mandarin & English languages, understanding of local culture
• 0-6 months of BPO Experience

Detailed Role & Responsibilities:

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Willing to work in 24x7 environment
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : May 11 2023

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.