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PBTB | Executive, Customer Care

Prudential plc Kuala Lumpur, Malaysia
Posted 5 days ago Permanent Competitive
PBTB | Executive, Customer Care
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Executive - Correspondence Unit is responsible to provide timely and effective correspondence services to the customer ensuring all official correspondence is managed in accordance with company policies, processes and standards. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

Roles & Responsibilities:
  • To take ownership of queries and complaint of the customers and proactively following through to resolution.
  • To provide timely and effective correspondence services to the customer ensuring all official correspondence is managed in accordance with company policies, processes and standards.
  • To escalate queries to supervisor or operation team if appropriate on timely manner.
  • To assist the management and team manager with any assigned special projects and in specific task. Identifying and escalating consistent or recurring issues with the system functionality.
  • Keep up to date on new or enhanced products/services, operation functions, business and technical details in order to maintain a high level of quality service to customers.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job ID  24050499
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